Dear Eyepartner Victims,
We’ve heard your complaints. And while we’d like it if no one ever had a negative thing to say about us, we know that’s just not realistic.
So today we wanted to take some time to address your concerns. If you finish this letter and feel that your specific issue still hasn’t been addressed, we’d love for you to get in touch so we can talk about it and come up with a solution.
We’ve been working hard to improve our service and fix issues that some of our customers have had in the past. So without further ado, here a few things we’ve done or will continually be working on.
Since the nature of what we do tends to be a bit more technical than your average product, customer support offers a unique set of challenges. Constant changes and updates to technology, issues with personal and work computers and our customers’ occasional lack of understanding how things work can make it difficult to pinpoint exactly what the issue is.
But that’s what makes us different from other streaming providers. The problem isn’t nearly as important to us as finding a way to fix it. So while we may take a little more time to pinpoint the exact problem, we are committed to the solution.
And since we know it can take some time, we offer a few different ways to get in touch with our support team so that help is always available and convenient to your schedule.
We’re Expanding Our Knowledge Base
If you’re more a of a DIY-type, we also provide detailed documentation and answers to the most commonly asked questions through our robust knowledgebase, which we’re constantly updating to ensure that it’s easy to use and helpful.
We’re Clarifying Our Brand
Did you know that TikiLIVE, JamOnCam, Monster Encoder, Gobyt and Streamingbase (among others) are all of the different products and software that we’ve developed and licensed under the Eyepartner umbrella? There seems to be a bit of confusion as to why each has its own website, but that’s simply because they’re all separate entitites.
We’re Offering Product Demos and Tutorials
If you’d like to see any of our products in action, get in touch with our support team and ask to see a demo or have them walk you through a tutorial. This works whether you’re not sure about signing up or if you’re struggling to use the platform.
Our CEO Is More Accessible
Tim Green is dedicated to offering quality products and is always willing to speak with customers who are not satisfied with their Eyepartner experience.
Come Tour Our Offices
Whether you visit us in Marathon, FL or in our European office, we’ll take the time to give you a behind-the-scenes look at Eyepartner and how we operate.
Get In Touch
This is where we leave you, dear Eyepartner customer. If you have any questions for us or still need us to address the issues you’re having, please reach out to us now.
All our best,
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